VedicConnect – Legal & Policy

Terms of Service

Welcome to VedicConnect (“VedicConnect”, “App”, “Platform”, “Service”), operated by Ayurverse Health (“Company”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of VedicConnect and related services.

By accessing or using VedicConnect, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Eligibility & Age Restriction

• You must be at least 16 years of age to create an account and use VedicConnect.
• If you are using the Service on behalf of another person (such as a family member), you confirm that you are legally authorized to do so and to share their information.
• VedicConnect is not intended for children under 16, and we do not knowingly allow use by anyone under 16.

2. Description of Services

VedicConnect is a secure telemedicine platform that enables you to:

• Book online appointments with doctors and medical professionals across multiple specialties.
• Consult with doctors via secure, real-time video calls.
• Share your symptoms, medical history, documents, images, and other health information during consultations.
• Receive digital prescriptions after consultations, which you can use at a pharmacy of your choice.
• Access curated content on health, wellness, lifestyle, fitness, nutrition, and preventive care.

VedicConnect is not designed for use in emergencies. In case of a medical emergency, you must contact your local emergency number or visit the nearest hospital immediately.

3. User Responsibilities & Acceptable Use

By using VedicConnect, you agree that you will:

• Provide accurate, complete, and up-to-date information, including medical history, symptoms, and identity details.
• Use the Platform only for lawful purposes and in compliance with these Terms and applicable laws.
• Not harass, abuse, threaten, or harm doctors, staff, or other users on the Platform.
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Not attempt to interfere with or disrupt the Service, its servers, or networks connected to the Service.

We reserve the right to suspend or terminate your account if we detect or reasonably suspect fraud, abuse, illegal activity, or violation of these Terms.

4. Doctors, Medical Professionals & Medical Advice

• Doctors and medical professionals providing consultations on VedicConnect are independent professionals. They are solely responsible for:
  • The medical advice they provide,
  • The prescriptions they issue, and
  • The diagnosis, treatment, and clinical decisions they make.
• VedicConnect does not practice medicine and does not interfere with the professional judgment of doctors.
• We do not guarantee any specific medical outcome, cure, or improvement as a result of using our Service.

5. Appointments, Payments & Refund Policy

VedicConnect may facilitate appointment booking and payment processing for online consultations.

• Consultation fees and pricing are displayed within the App and may vary by doctor or specialty.
• Payments are processed via secure, third-party payment gateways.
• Refunds:
  • Full refund if the doctor cancels or fails to join the consultation without rescheduling.
  • No refund for completed consultations.
  • For delays or quality issues, refund or credit decisions are at VedicConnect’s reasonable discretion after reviewing the case.

For refund disputes or payment-related issues, you can contact us at team@ayurverse.health.

6. Digital Prescriptions

• Digital prescriptions are issued solely by the consulting doctor, based on their professional judgment.
• You are responsible for:
  • Verifying the prescription with the pharmacist.
  • Using medicines exactly as prescribed.
  • Informing the doctor of allergies, other medications, or medical conditions.
• Prescriptions may be subject to applicable local regulations, including restrictions on certain drugs.

7. Intellectual Property

All content, trademarks, logos, design elements, software code, graphics, text, and other materials available on VedicConnect are the property of the Company or its licensors, and are protected by applicable intellectual property laws.

You agree that you will not:

• Copy, reproduce, distribute, modify, or create derivative works from any part of the App.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Use our trademarks or branding without prior written permission.

8. User Content, Reviews & Moderation

VedicConnect may allow you to submit content such as reviews, feedback, comments, and ratings (“User Content”).

• You are responsible for the content you post and must ensure it is accurate and not misleading.
• You must not post content that is defamatory, abusive, hateful, obscene, illegal, or violates third-party rights.
• By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with our services (for example, showing reviews on the platform).
• We reserve the right to moderate, edit, or remove User Content that violates these Terms or applicable laws.

9. Account Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately if you suspect any unauthorized access or security breach.

10. Data Storage, Retention & Deletion

We store your data (including health records) on secure servers managed by us or our third-party hosting providers. Data retention is governed by our Privacy Policy and applicable medical and data protection laws.

• We retain health data only for as long as it is necessary for providing services or as required by law.
• You may request deletion of certain personal data, subject to legal and medical record-keeping obligations.

11. Fraud, Abuse & Security

To protect our users, doctors, and platform integrity, we employ security measures, monitoring, and third-party tools to detect and prevent:

• Fraudulent accounts and transactions.
• Unauthorized access attempts.
• Abuse of offers, promotions, or referral programs.
• Any other misuse that may harm users, doctors, or the Platform.

12. Third-Party Services & Links

VedicConnect may integrate with or link to third-party services such as payment gateways, analytics providers, hosting services, and external websites. We are not responsible for the content, privacy practices, or services of such third parties.

13. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free.
• Any defects or errors will be corrected immediately.
• Any results or outcomes from using the Service will meet your expectations.

14. Limitation of Liability

To the maximum extent permitted by law, VedicConnect and its owners, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Service.

Our total liability for any claim arising from or related to the Service shall be limited to the amount you paid for the consultation giving rise to such claim, if any.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the competent courts located in Punjab, India.

16. Changes to Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Service after any changes indicates your acceptance of the updated Terms.

17. Contact Us

For questions or concerns about these Terms, refunds, or usage restrictions, you can contact us at:
Email: team@ayurverse.health
Website: http://vc.ayurvese.health/

Privacy Policy

At VedicConnect, we are committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our App, website, and related services.

1. Scope & Acceptance

This Privacy Policy applies to all users of VedicConnect, including patients and doctors. By using the App, you consent to the collection and use of your information in accordance with this Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Identification Information

• Name
• Email address
• Phone number
• Age
• Gender
• Login details and account information

2.2 Health & Medical Information (Sensitive Data)

With your explicit consent, we may collect and process health-related data, including:

• Symptoms, medical complaints, and health concerns.
• Past medical history, treatments, and medications.
• Uploaded reports, prescriptions, images, and medical documents.
• Doctor notes and consultation history.

2.3 Technical & Usage Data

• Device information (e.g., device type, operating system, app version).
• IP address, approximate location, and language settings.
• Log data such as pages viewed, actions taken in the App, and timestamps.
• Analytics and crash data from third-party tools.

2.4 Media & Communication Data

• Video, audio, and chat interactions during consultations (where technically and legally allowed).
• Images and files you upload to share with doctors.

3. Legal Basis for Processing (GDPR & Similar Laws)

We process your data on the following legal bases:

• Consent: For health-related data, camera/microphone access, and optional features.
• Contractual necessity: To provide the consultation and related services you request.
• Legitimate interests: To improve security, prevent fraud, and enhance the App experience.
• Legal obligation: To comply with medical, tax, and regulatory requirements.

4. How We Use Your Information

We use your information to:

• Register and manage your account.
• Schedule and conduct online video consultations with doctors.
• Provide digital prescriptions and maintain your consultation history.
• Improve and personalize your experience within the App.
• Communicate with you about appointments, reminders, and updates.
• Ensure security, prevent fraud, and comply with legal obligations.
• Analyze App usage patterns to improve performance and features (using privacy-compliant analytics).

5. Children’s Privacy (Under 16)

• VedicConnect is not intended for users under 16 years of age.
• We do not knowingly collect personal or health information from children under 16.
• If we become aware that a child under 16 has provided data, we will take steps to delete such information.

6. Data Sharing & Third Parties

We take your privacy seriously and limit data sharing to what is necessary to provide and improve our services.

6.1 We Do NOT Sell Health Data

We do not sell, rent, or trade your personal or health-related information to third parties for marketing or advertising purposes.

6.2 Sharing with Doctors & Healthcare Providers

• Health and consultation data is shared only with the doctors and medical professionals who consult with you, strictly for the purpose of diagnosis and treatment.

6.3 Third-Party Service Providers

We may share limited data with trusted third parties who help us operate our services, such as:

• Hosting providers and cloud infrastructure services.
• Analytics and crash reporting tools.
• Payment gateways and financial institutions.
• Communication services (for sending emails, SMS, or notifications).

These providers are required to use your data only as necessary to perform their functions and must comply with applicable data protection rules, including GDPR and CCPA where applicable.

6.4 Legal & Compliance

We may disclose information if required to:

• Comply with applicable laws, regulations, or legal process.
• Respond to valid requests from law enforcement or regulatory authorities.
• Protect the rights, property, or safety of users, doctors, or the Company.

7. Data Storage, Security & Retention

We use secure, industry-standard measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

• Data is stored on secure servers managed by us or our hosting partners.
• Access to health and personal data is restricted to authorized personnel and doctors.
• We regularly review security practices and may use encryption and access controls to protect sensitive data.

We retain your data only for as long as necessary to provide services, meet legal obligations, and maintain medical records as required by applicable law. When data is no longer required, it will be securely deleted or anonymized.

8. Your Rights (Including GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to deletion: Request deletion of your data, subject to medical and legal retention requirements.
• Right to restriction: Request limitation of processing in certain cases.
• Right to data portability: Request a copy of your data in a structured, commonly used format.
• Right to opt-out (CCPA): Opt-out of certain data sharing where applicable.
• Right to withdraw consent: Withdraw your consent for processing health or sensitive data at any time.

To exercise your rights or raise a privacy concern, please contact:
Email: team@ayurverse.health

9. Cookies, Analytics & Tracking Technologies

VedicConnect may use cookies and similar technologies to:

• Maintain your session and keep you logged in.
• Remember your preferences and language settings.
• Measure App performance and usage patterns.

You can control cookies through your browser or device settings. Some features may not work properly if cookies are disabled.

10. International Data Transfers

Your data may be processed and stored in countries other than your own. Where data is transferred outside of India, we implement appropriate safeguards (such as standard contractual clauses or similar measures) to protect your data in accordance with applicable data protection laws.

11. Data Deletion & Account Closure

You may request deletion of your account or certain personal data by contacting us. We will honor your request where feasible, subject to:

• Medical record-keeping requirements.
• Legal and regulatory obligations.
• Fraud prevention and security considerations.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date at the top of the Policy. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.

13. Contact for Privacy & Data Concerns

For privacy-related queries, complaints, or requests regarding your data, you can contact us at:
Email: team@ayurverse.health
Website: http://vc.ayurvese.health/

App Permissions & Data Safety Disclosure

This section summarizes how VedicConnect uses app permissions and handles sensitive data, in line with Google Play and Apple App Store requirements, including Health, Camera, Photos, and Data Safety permissions.

1. Overview of Permissions Used

• Camera – for video consultations with doctors.
• Microphone – for two-way audio communication during video calls.
• Photos/Media/File Access – to allow you to upload reports, prescriptions, and images.
• Health-related Data – for providing telemedicine and treatment recommendations.
• Notifications – for appointment reminders and important updates.
• Internet/Network Access – for secure communication and video calls.
• Analytics & Crash Reporting – to improve stability, security, and performance.

2. Health Data (Apple Health / Sensitive Health Information)

VedicConnect processes health-related information solely for the purpose of providing medical consultations, follow-ups, and recommendations.

• Health data includes symptoms, medical history, prescriptions, and consultation notes.
• We obtain your explicit consent before collecting or processing health-related data.
• Health data is never used for advertising or shared with third parties for marketing.
• Health information is secured and accessible only to you, the consulting doctors, and authorized support staff.

3. Camera Permission

VedicConnect requests access to your device’s camera for:

• Conducting online video consultations with doctors.

Camera access is:

• Requested only when you start or join a video call.
• Used in real-time; we do not access your camera in the background without your knowledge.
• Under your control — you can disable camera access at any time in your device settings (though this may limit video call features).

4. Microphone Permission

VedicConnect requests access to your microphone to:

• Enable two-way audio during video consultations.

Microphone access is only active while you are in a call and is not used outside of consultation sessions.

5. Photos, Media & File Access

VedicConnect may request permission to access photos, media, or files to allow you to:

• Upload medical reports, lab results, images, or documents for review by doctors.

Key points:

• Uploads are entirely user-initiated and optional.
• We do not scan your gallery or media without your action.
• You can revoke media permissions anytime in your device settings.

6. Notifications

VedicConnect may send notifications for:

• Upcoming appointment reminders.
• Doctor messages or follow-ups.
• Important updates about your account or service.

You can control notification preferences from your device or in-app settings where available.

7. Data Safety & Security Practices

In line with Google/Apple data safety standards:

• We collect only the minimum necessary data required to provide telemedicine services.
• Data is transmitted over secure, encrypted channels (e.g., HTTPS).
• Access to sensitive information is restricted and monitored.
• We do not use sensitive health data for tracking across other apps or websites.
• We implement security, logging, and monitoring to detect fraud and abuse.

8. Data Collection, Sharing & Retention Summary

• Collected: Personal identification data, health information, consultation details, device and usage data.
• Shared: Only with doctors, secure hosting providers, analytics tools (non-identifiable where possible), and payment processors.
• Not Shared: We do not share or sell your health-related data to advertisers or data brokers.
• Retention: Kept only as long as needed for medical care, legal compliance, or legitimate business purposes.

9. User Control & Consent Management

You are in control of your data and permissions:

• You can enable/disable Camera, Microphone, Photos, and Notifications in your device settings.
• You may withdraw consent for processing health data by contacting us.
• You can request access, correction, or deletion of your personal data as described in our Privacy Policy.

10. Contact for Permissions & Data Safety

If you have questions about any permission or data safety practice, please contact:
Email: team@ayurverse.health